At Affordable Mini Splits, we strive to provide the best possible customer experience.
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I found the website when trying to troubleshoot and fix my mini split AC that I had purchased from another site. I tried to order parts in an attempt to fix it. Watt contacted me and told me the part I wanted was on back order and offered to help troubleshoot my unit. He was a liaison between the company and I. Needless to say, the company would barely take my calls or answer my emails. Watt was able to get me replacement parts through warranty which I was not. Let me remind you I had not purchased anything from his website and he didn’t have to help me. It took me three months dealing with the company but with Watt’a help I still may not have a working AC. I will definitely be shopping at Affordable Mini Splits for all my needs. Outstanding customer service goes a long way!!!
I purchased my second unit from this company and have been very satisfied. I recently had the second unit hooked up and a few days later I had an error message come up on the unit. I messaged Watt and he walked me through the steps to rewire it correctly.
We started out needing a simple DIY mini-split. Watt answered all of our questions and guided us down the right path! We installed a 3 ton in my husbands shop. Watt was so helpful and the Mr. cool product was so easy install, we decided to chat with Watt about a new unit for our upstairs in the home and separating it from the whole house unit. Watt took the time to research for us and confirm a number of installation questions before making a recommendation. We purchased the somewhat new 2-3 ton DIY Universal unit and could not be happier. Even with COVID delays, the units arrived in under 10 days. We will definitely use Watt for all of our HVAC needs!
Since the first Minisplit we purchased, through the last couple we recently purchased, it is always a positive experience working with Affordable Minisplits. Good people, knowledgeable and when we need help with anything (extra lineset shipped quickly), this Team has not let us down. I refer this company often!
It was great to get all my questions answered before I ordered so I knew I was getting the best system for my needs. Pricing was fair, and delivery was timely.